Returns & Exchanges
At Freed's Bakery, we strive for perfection in every bite; however, due to the perishable nature of our artisanal baked goods, we handle returns and refund requests on a case-by-case basis to ensure total satisfaction.
Contact Our Team
If you are unsatisfied with your order, please notify us within 24 hours of pickup or delivery by calling our shop or emailing our support team.
Provide Documentation
To help us understand the issue, please provide your order number along with clear photos of the product and the packaging if damage occurred during transit.
Quality Assessment
Our pastry chefs will review your claim to determine if the issue was related to preparation, handling, or specific dietary requirements.
Resolution
Approved claims may be eligible for a replacement, a store credit for a future delicious treat, or a partial refund depending on the circumstances.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing